Winston on Pine is committed to providing a positive and enjoyable shopping experience for our customers. These Terms and Conditions outline the terms and conditions of our website, online services, and any other agreements we may have with you.
Acceptance
By accessing or using our website, online services, or any other services we provide, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our website or services.
Definition of Terms
"Account" refers to the account you create with us when you register on our website.
"Agreement" refers to these Terms and Conditions.
"Content" refers to the information, images, videos, and other materials provided on our website.
"Order" refers to a purchase made through our website or online services.
"Product" refers to any item sold on our website or online services.
"Service" refers to any service we provide, including but not limited to customer support, shipping, and returns.
Use of Our Website
1. Access: We grant you a limited license to access and use our website for personal, non-commercial use only.
2. Content: We own all content on our website, including but not limited to text, images, videos, and other materials. You may not use or reproduce any content without our prior written permission.
3. Linking: You may not link to our website or any part of it without our prior written permission.
Orders and Payments
1. Placing an Order: To place an order, you must follow the instructions on our website and provide accurate and complete information.
2. Payment: You must pay for your order using a valid payment method accepted by us.
3. Order Cancellation: You may cancel your order within 24 hours after placing it. Please contact us at audrinewton@winstononpine.com to initiate cancellation.
4. Refunds: We will refund your payment if we cancel your order or if you return an item in accordance with our return policy.
Shipping and Delivery
1. Shipping: We will ship your order within 48 hours after receiving your payment.
2. Delivery: We are not responsible for delays or loss of shipments due to circumstances beyond our control.
3. Return Shipping: We will cover return shipping costs if you receive a defective or incorrect product.
Returns and Exchanges
1. Return Policy: You may return an item within 30 days after receiving it.
2. Exchange Policy: You may exchange an item for a different size or color within 30 days after receiving it.
3. Refund Policy: We will refund your payment if you return an item in accordance with our return policy.
Warranty and Liability
1. Warranty: We provide a warranty on our products for 30 days from the date of purchase.
Warranty Exclusions
Our warranty does not cover:
Warranty Procedure
To make a warranty claim, please contact audrinewton@winstononpine.com and provide the following information:
We will review your claim and respond with instructions on how to proceed.
2. Liability: We are not liable for any damages or losses resulting from the use of our products or services.
Dispute Resolution
1. Dispute Resolution Process: We will attempt to resolve any disputes with you in good faith through communication and negotiation.
2. Arbitration: If we cannot resolve the dispute through negotiation, we may resort to arbitration.
Governing Law
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Texas .
Entire Agreement
These Terms and Conditions constitute the entire agreement between us and supersede all prior or contemporaneous agreements or understandings.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without notice. Changes will be effective immediately upon posting on our website.
Effective Date
These Terms and Conditions are effective as of January 1, 2024 and apply to all transactions conducted by us after that date.
By using our website or online services, you agree to be bound by these Terms and Conditions.
Return and Refund Policy
Eligibility: Returns and refunds are only accepted for products that are defective, damaged, or do not match the description provided on our website.
Return Window: You may return a product within 30 days from the date of purchase. Returns outside of this time frame will not be accepted.
Return Procedure: To initiate a return, please contact audrinewton@winstononpine.com and provide the following information:
Once we receive your request, we will provide you with a return merchandise authorization (RMA) number and instructions on how to proceed.
Refund Process: Once we receive the returned product, we will inspect it to ensure it meets the criteria for return. If the product is found to be defective, damaged, or not as described, we will issue a full refund. If the product is found to be in good condition, we will contact you to discuss possible alternatives.
Refund Methods: Refunds will be issued in the original form of payment. If the original form of payment is no longer available, we may issue a store credit or gift card.
Restocking Fees: We may charge a restocking fee of 5% for returns that are not due to defects or errors on our part.
Exceptions: The following products are not eligible for returns:
Warranty Claims: If you receive a defective product, you may also be eligible for a warranty claim under our warranty policy.
Please see our warranty policy for details.
Changes to Policy: We reserve the right to change this Return and Refund Policy at any time without notice. It is your responsibility to review this policy periodically for changes.
By making a purchase from our website, you acknowledge that you have read and understood this Return and Refund Policy.
Copyright © 2024 Winston on Pine - All Rights Reserved.
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